Over the years, dental clinics are rapidly growing across Malaysia as the public awareness of oral health increases. A fundamental part of the clinic's workflow is to register patients and save the record into the database. In a very common scenario, patients will book an appointment before visiting dental clinics. In this case, the clinic’s receptionist will take basic details of the patient such as the patient's name and phone number as they jot down the details of the appointment. This results in a time-consuming and redundant process as the receptionist needs to update the patient record with other necessary details upon the patient’s arrival at the clinic. In this technological era, it is evident that this practice is no longer effective and the task should be handled by software for a more efficient registration process. Using software in this process also introduces several benefits such as high accuracy and quick data retrieval.
A manual patient registration process can be burdensome and is bound to decrease the clinic’s work efficiency. Thankfully, there is a better solution now with the rise of cloud-based SaaS. Cloud-based SaaS can help to simplify your business processes and manage your data. As a dentist, implementing SaaS in your clinic's operations will help to lighten the workload of your staff. By using a cloud-based SaaS like Kreloses, your receptionist can arrange an appointment on the calendar within a few seconds. Patient records are stored in an encrypted database and can be retrieved easily in Kreloses. As a result, your receptionist can be more productive, well organised and does not need to spend a large chunk of her time searching countless records.
Updating a patient record should be fast and simple. With the help of a MyKad reader, patient records can be updated automatically into existing records. This will only take a few seconds with higher accuracy compared to verbally asking or letting the patients fill in the extra details by themselves when they arrive at the clinic. For walk-in patients, the patient record can also be created instantaneously in Kreloses by using the MyKad reader. These records will include essential information such as photo, addresses and date of birth. This will be able to significantly reduce the patient's waiting time while registering and proceed to the next step in the procedure. Furthermore, it can also prevent issues of patient record duplication.
As described in the points above, the long-term value of implementing SaaS in your dental clinic should never be underestimated. Overloading your staff with unnecessary manual tasks will eventually lead to inefficiency. This traditional practice might result in poor customer service. Besides that, you can obtain comprehensive insights including financial reports and monitor your dental clinic anytime regardless of where you are with cloud-based software like Kreloses. Modernising your dental clinic enables it to run more efficiently and there is no better time like the present to start.