Lesser Work to Faster Identification

Kreloses can now read MyKad without the need of any external system. This will decrease the time needed to create a new or finding an existing customer profile.

Congested reception areas in clinics and hospitals are common sights in Malaysia, especially when there is a change in the weather. In this era where efficiency is crucial in almost every situation, it is not ideal for patients to spend more than 10 minutes just to get themselves registered into the system. This is usually the case for first-time registration and other times, staff may still take a few minutes to search for the patients' record when it comes to repeating patients. The advancement of technology allows this issue to be redressed through digitisation and software implementation. Digitalisation helps to create and locate customer records in a heartbeat as well as to ensure the efficiency of overall operations process.

Since its introduction in 2001, MyKad, the compulsory identity card for Malaysian citizens has many uses though it is most widely used as a validation tool and citizenship proof. The chip on the MyKad consists of fingerprint biometric data and photo identification. Upon reading, personal information such as name, gender, address, identity card number can be read. In a number of instances, notably governmental processes, this technique is used to reduce the time needed to complete any registration or identification procedure. This will be able to clear up the otherwise crowded reception area and reduce overall waiting time of patients or customers.

Customer records can be created or searched within a few clicks by using the MyKad reader.

It may seem insignificant but overloading the receptionist may lead to inefficiency. Longer waiting time will then result in unhappy customers. The implementation of software that allows reading of MyKad will not only free up your reception area but also the time of your staff, allowing them to be even more productive in other areas. Registration and identification using MyKad can be completed within seconds. Such service is fast and accurate, enabling customers or patients to proceed to the next step in the procedure immediately after. The workload of receptionists is decreased as they will only need to seek confirmation from the customers regarding the accuracy of information captured or request for additional details such as customer's phone number.

By using this technique in a business' operations process, there is no need to worry about duplication of customer records and updates can be done to the record more specifically. The multi-purpose smart card accelerates the strenuous, boring and repetitive process that receptionists unfortunately has to go through everyday. When this comes into place, customers will not be left waiting for their turn in ridiculously long lines on a busy day. In this generation, boosting the operations process means efficient management which is very valuable in the long run. More than that, it is an improvement in the quality of service that a business has to offer.

As happier customers, time saving and convenience are essential to businesses, more people are turning their heads towards this technique. It is definitely one of the many benefits that digitisation and software implementation has to offer. It may seem like it is something small to use the MyKad for registration and identification purposes but the impact and the long-term value should not be underestimated. First impressions are crucial and busy is good but if it is overcrowding, it is almost as good as repelling customers away.