Almost everywhere we go in Malaysia, it is not uncommon to see people lining up for something. Notably in clinics and hospitals, it is an inevitable part of the process that everyone unfortunately has to go through. Many clinics and hospitals implemented a queue system but even then the staff still have to call out the patients' names and lead them to the designated room when the respective number flashes on the screen. This may not be the most efficient method but it is the way it is for as long as we can remember. Times have changed and such way of executing the operations process has to change too when we can benefit from the rapid technology advancement.
A queue system is essential to manage waiting customers and implementing one may cost up to thousands of Ringgit which is not exactly practical to small businesses. Kreloses comes with an in-built queue system at no extra cost that business owners can utilise to smoothen their operations process without burning a hole in their pockets. Regardless of the company's size, business owners can now manage customers who are waiting in an orderly manner within a few clicks. This will prevent any work disruption or disturbance because staff no longer need to walk back and forth physically to call for the next customer.
The queue system is also equipped with voiceover, having the ability to call your customer's name and the designated room's name as well. Staff do not need to strain their throats and call the customer's name multiple times, all they need to do is just click a button and the system will do the job instead. It is convenient and time-saving as it will reduce the time needed to call the customer or lead them to the designated room. In some cases, the queue screen may not be visible especially during peak hours. With the voiceover, customers do not need to constantly look at the screen as they will be notified through sound and automatically knows which room to go to.
These virtual queues will be able to disperse waiting crowds which can help to increase service efficiency and allow businesses to communicate with customers directly through digital displays accompanied by a sound voiceover that can call your customers when it is their turn effortlessly. Kreloses queue system comes with various sets of colour schemes that users can pick and apply whichever they like the most to the queue screen display of their businesses. This way, business owners can pick the most suitable colour schemes personally according to their business and leave a stronger impression on the customers.
A virtual queue where customers do not need to be in a line physically can reduce their perceived waiting time significantly. They can spend their waiting time seated, resting and doing anything they like instead of being stuck in a line which can easily lead to frustration or result in a crowded area. They can also focus their attention on doing their own thing rather than staring at the screen display the whole time as they just need to listen to the voiceover when their name is called. Implementing a queue system is an absolute win-win situation for both the business and customers with the amount of values it brings. Lining up can be mentally exhausting and turning your queue into a virtual one benefits beyond providing better customer service.